Hand wash gently: Clean the borosilicate glasses by hand using a mild dish soap and warm water. Avoid using harsh scrubbers or abrasive cleaners, as they can potentially scratch the glass surface.

Handle with care: When washing and drying, handle the glasses delicately to prevent accidental bumps or knocks that could cause breakage. Borosilicate glass is durable but can still be vulnerable to impacts.

Dry with a soft cloth: After washing, dry the glasses with a soft, lint-free cloth to prevent water spots and maintain their clarity. Avoid using abrasive towels or cloths that could scratch the glass.

Avoid extreme temperatures: Borosilicate glass is resistant to thermal shock, but it's still best to avoid subjecting it to sudden temperature changes, such as extreme heat to freezing cold. Allow the glasses to reach room temperature gradually before washing or storing.

Store properly: Store the borosilicate glasses upright in a clean and dry place to prevent dust accumulation and minimize the risk of chipping or damage. Avoid stacking them tightly, as this can increase the chances of breakage.

Dishwasher safe: While borosilicate glass is dishwasher safe, hand washing is recommended to prolong its lifespan and maintain its pristine condition. If using a dishwasher, place the glasses securely and use a gentle cycle with mild detergent.

Following these care tips will help ensure that your borosilicate glassware remains clean, clear, and in excellent condition for years to come.

Thank you for choosing Lintz Glass for your glassware. Please review our return and refund policy and cancellation policy below:

No Returns or Refunds

We take pride in delivering high-quality custom glassware, and each piece is crafted with care. As a result, we do not offer returns or refunds on any purchased items.

In the rare event that your custom glassware arrives damaged, please contact our customer service team at sales@lintzglass.com within 3 days of receiving the damaged item(s). To expedite the process, include clear photos of the damaged item(s) and packaging. Please note that we do not offer refunds for damaged items, as this is an issue that needs to be addressed with the mail carrier. However, we will work with you to provide any necessary documentation or assistance in filing a claim with the carrier.

Orders for custom glassware are processed promptly to ensure timely production and delivery. Cancellations are accepted within 48 hours of placing your order. After this timeframe, cancellations cannot be guaranteed. To request a cancellation, please contact our customer service team at sales@lintzglass.com.

Thank you for choosing Lintz Glass for your glassware. This Shipping Policy outlines the details of our shipping process to provide transparency and ensure a positive shopping experience for you.

Order Processing Time

Orders are typically processed within 3-4 business days. Please note that custom orders may require additional processing time.

Shipping Methods and Rates

We ship through USPS shipping rates are calculated based on the weight of your order and the available shipping method. Tacking will be provided immediately upon shipment of purchase.

Shipping Destinations

We currently ship to only the United States of America. If your location is not included, please contact our customer service team for assistance.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your order by visiting https://tools.usps.com/go/TrackConfirmAction!input.action and enter your tracking number.

Shipping Delays

While we strive to meet our estimated delivery times, please note that unforeseen circumstances such as customs delays or carrier issues may cause delays. We appreciate your patience in such situations.

Lost or Damaged Shipments

In the rare event that your order is lost or damaged during transit, please contact our customer service team immediately at sales@lintzglass.com. We will work with the carrier to resolve the issue promptly.

Address Accuracy

It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout. We are not responsible for orders shipped to incorrect or undeliverable addresses.